# Kintsugi AI Customer Case - How They Built Integrations

> How Kintsugi partners with Apideck to dominate the tax compliance marketplace

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# Kintsugi: Fueling Hypergrowth with Strategic Integrations 
How Kintsugi partners with Apideck to dominate the tax compliance marketplace

Products used
[Unify](/products/unify)

Connectors50

Customers integrated1,500

Ready to get started?[Talk to an expert](/demo-request?from=customer-case)
## The Company

Kintsugi AI, Inc. is a San Francisco-based tax technology startup founded in 2022. Kintsugi takes the worry out of sales tax and lets you put your sales tax compliance on autopilot, delivering high performance, reliability, and flexibility as you scale. Its AI-powered platform delivers robust end-to-end sales tax automation without requiring businesses to build their own integrations. The platform is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified.
Jeff Gibson, Co-founder and CTO at Kintsugi, leads a rapidly scaling company with a clear mandate: to become the dominant player in the global sales tax compliance market.

## The Challenge: Solving the 1,200 Integration Problem

As businesses expand across jurisdictions, tax compliance becomes increasingly complex - fraught with evolving rates, nexus rules, exemptions, and audit risks. Kintsugi&#x27;s vision requires tight integration with its customers&#x27; operational systems. Ranging from HRIS, Ecommerce, and Accounting platforms, Kintsugi quickly identified that truly serving the market meant supporting over 1,200 specific systems globally. This challenge created an immediate bottleneck, threatening Kintsugi&#x27;s scaling momentum and time-to-market. Building and maintaining dozens of bespoke connectors would have diverted engineering focus from core innovation and slowed the company&#x27;s scaling momentum.

## The Solution

Having successfully used Apideck in a previous venture, Kintsugi&#x27;s leadership turned to Apideck&#x27;s Unified API platform to solve this core integration challenge. This partnership allowed Kintsugi to deploy live integrations with over 25 accounting and e-commerce platforms in a fraction of the time required for traditional development. By adopting the same technical foundation (Apideck&#x27;s architecture and recommended SDK provider, Speakeasy), Kintsugi&#x27;s engineers can now integrate new systems faster and focus solely on delivering tax logic.

Apideck&#x27;s unified APIs have enabled Kintsugi to implement integrations with dozens of platforms via a single interface. By automating tax workflows Kintsugi is powering real-time tax rate calculations and filings. Importantly, customers can trust that Kinstugi ensures regulatory compliance with built-in audit trails, exemption certificate management, and continuous nexus tracking.

## The Results: Scaling with Precision and Speed

Kintsugi&#x27;s commitment to Apideck demonstrates a successful strategy for scaling a high-growth B2B SaaS platform:

- Rapid Expansion: Kintsugi was able to bypass the months of development typically needed per connector, enabling them to expand from core accounting solutions to a broad range of e-commerce systems.

- Engineering Focus: The engineering team shifted its focus away from maintaining fragile, vendor-specific connections toward enhancing Kintsugi&#x27;s proprietary AI-driven tax automation features.

- Quantified Success: With 50 active connectors and high API usage, Apideck has helped Kintsugi reach the necessary breadth of customer coverage to deliver on their revenue expectations.

- Connector marketplaces: working with Apideck has enabled Kintsugi to feature on the [Walmart Marketplace](https://marketplace.walmart.com/solution-providers/kintsugi/), greatly expanding their customer reach and brand footprint.

The partnership with Apideck ensures Kintsugi has the scalable, stable infrastructure needed to continue its ambitious global expansion and achieve its goal of dominating the entire sales tax compliance market.

## Tips for Scaling Tax Compliance Through Integrations

Tip 1 — Plan for the breadth of systems tax compliance actually touches: Sales tax automation doesn&#x27;t just connect to one accounting platform. It needs to pull transaction data from e-commerce channels, HRIS systems, and multiple ERPs across jurisdictions. Scoping your integration needs broadly from the start prevents bottlenecks as you expand into new markets and customer segments.

Tip 2 — Keep your engineering team focused on tax logic, not connector maintenance: Every hour spent maintaining bespoke API connections to accounting and e-commerce platforms is an hour taken away from improving tax rate calculations, nexus tracking, and exemption management. Offloading connector infrastructure lets your engineers stay focused on the domain expertise that differentiates your product.

Tip 3 — Use integration breadth to expand your distribution channels: Being listed on partner marketplaces like Walmart Marketplace or accounting platform app stores puts your tax compliance product in front of buyers who are already looking for automation solutions. Each new connector you support opens a potential distribution channel that compounds your reach without additional sales effort.

We&#x27;re looking to grow to 1,200 integrations. 

Jeff GibsonCTO and Co-founder

Connectors50

Customers integrated1500

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